Return Policy

At Nexday, we want you to be happy with your purchase. If you change your mind or the product is not quite right for you, you can return it to us within 14 days of receiving your order.

Change of Mind Returns

If you have changed your mind about your purchase, we are happy to accept a return provided that:

You contact us within 14 days of receiving your order.
The item is unused and in its original condition.
The item is returned with its original packaging, accessories and included parts.
The product is in a condition suitable for resale.
You provide proof of purchase or your order number.

Return shipping costs for change of mind returns are the customer's responsibility. We do not cover the cost of returning an item simply because you have changed your mind.

Once we receive and inspect the returned item, we will process your refund to the original payment method. The refund will generally cover the purchase price of the returned item. Original shipping costs are non-refundable for change of mind returns.

Items That Cannot Be Returned

For hygiene, safety or other practical reasons, certain products may not be eligible for change of mind returns once opened or used. This may include products that have been used, assembled, damaged, modified, or are no longer in their original condition.

If you are unsure whether your item is eligible for a return, please contact us before sending it back.

Faulty, Damaged or Incorrect Items

Our Change of Mind Policy does not affect your rights under the New Zealand Consumer Guarantees Act.

If your item arrives damaged, faulty, defective, or you have received the wrong product, please contact us as soon as possible. Please do not return the item before contacting us, as we may need photos, videos or other information to assess the issue and arrange the most appropriate solution.

Depending on the circumstances, we may offer a replacement, repair, refund or other appropriate remedy in accordance with your rights under New Zealand consumer law.

How to Start a Return

To request a change of mind return, please contact our customer service team with:

Your order number
The product you would like to return
The reason for the return

We will provide you with the return instructions if your return is eligible.

Please note: Items returned without prior approval may not be accepted.